{"id":3087,"date":"2022-01-04T21:09:00","date_gmt":"2023-09-04T21:09:02","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3087"},"modified":"2023-10-27T10:03:22","modified_gmt":"2023-10-27T10:03:22","slug":"top-dog-education-success","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/top-dog-education-success\/","title":{"rendered":"How to Use Data to Enhance Student and Teacher Interactions"},"content":{"rendered":"\n

Today, you\u2019ll learn how Trailblazer Top Dog Education uses data to enhance student and teacher interactions. We\u2019re also going to share our three-step framework to help you achieve success from anywhere. Before we get started, it\u2019s important to understand how customer expectations and behaviours are affecting businesses around the world, especially in South Africa.<\/p>\n\n\n\n

As the fourth State of the Connected Customer<\/a> report has shown us, customer expectations<\/a> have risen, big time. In South Africa, 74% of consumers<\/a> feel businesses majorly need to improve service and support. Furthermore, 59% feel there\u2019s a major need<\/a> for businesses to improve their technology. <\/p>\n\n\n\n

More apps, more contact channels, more digital everything. Today\u2019s consumer works, lives, and plays online. And it\u2019s on businesses like yours to adapt to that new consumer behaviour<\/a>. In fact, 95% of consumers in South Africa<\/a> expect companies to accelerate their digital initiatives due to COVID-19. <\/p>\n\n\n\n

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86% of consumers In South Africa expect consistent interactions across departments.<\/span><\/h2>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\tState of the Connected Customer| Salesforce Research<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
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In this blog, we\u2019ll explore:<\/p>\n\n\n\n