{"id":9577,"date":"2023-12-18T15:18:46","date_gmt":"2023-12-18T15:18:46","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=9577"},"modified":"2025-08-27T23:06:57","modified_gmt":"2025-08-27T23:06:57","slug":"embracing-change-professional-transformation-possibilities","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/eu\/blog\/embracing-change-professional-transformation-possibilities\/","title":{"rendered":"Embracing Change: A Tale of Professional Transformation & Possibilities"},"content":{"rendered":"\n

Marzena\u2019s journey is marked by a relentless pursuit of knowledge, balancing full-time work, parenting, and career advancement. In this interview, she shares insights about the time commitment, live lectures, and independent study that shaped her learning experience. She highlights the challenges faced and the invaluable skills acquired during the training with our Workforce Development Partner letsjoin.cloud<\/a>, emphasising the importance of patience, persistence, and problem-solving.<\/p>\n\n\n\n

Please introduce yourself.<\/strong><\/h2>\n\n\n\n

My name is Marzena, and I live in Poland. I am a happy mother of two teenagers and a wife, with a passion for dogs and fishing. I graduated from the University of Life Sciences and Human Resources and Team Management. With 20 years of experience in Customer Service and Sales, I aimed to expand my knowledge in system administration as a Service Cloud user. I made the decision to participate in one of the first Salesforce training programs in the Polish market, organised by letsjoin.cloud<\/a>. Over a span of 18 weeks of online courses, I gained practical experience and a knowledge base as a Salesforce Administrator. Soon after, I began working in the Digital & Technology department at HEINEKEN, involved in projects encompassing this ecosystem.<\/p>\n\n\n\n

How did you learn about Salesforce?<\/strong><\/h2>\n\n\n\n

In my previous role as a Customer Service Manager, I was engaged in the Service & Sales Cloud implementation project. This is how I familiarised myself with Salesforce as a user. I assisted the Scrum team in requirements gathering, improving the Customer Service business process, testing the Service Cloud solution, ecosystem launch, and onboarding. I discovered how advantageous working in the cloud is for a remote team and how significantly it eases a manager’s responsibilities. I began seeking sources of knowledge about the tool by watching videos and reading articles online. I became a part of the Salesforce Admin Community in Poznan, a city in Poland. After that, I engaged with the Salesforce online self-learning platform – Trailhead<\/a> and completed the Administrator Career Path<\/a>.<\/p>\n\n\n\n

How did you find the course (time commitment, live lectures, independent study)?<\/strong><\/h2>\n\n\n\n

It’s incredible that you can juggle full-time work, be a full-time parent, and still manage to advance your career. Naturally, there were days when I felt tired, especially with evening training sessions twice a week, alongside using Trailhead<\/a>, and other online platforms for learning while developing my own Salesforce application. During weekends, I often dedicated time to troubleshooting and dealing with the challenges I encountered. Besides learning, I was building an online store as part of a training project. Some days, I spent hours investigating and finding solutions to move forward. This experience taught me patience, fostered persistence, and helped me devise methods to seek solutions on the internet based on documentation and the experiences of others.<\/p>\n\n\n\n

Learning resources are readily available for everyone, whether beginners or those with prior experience. The quality of free materials is exceptional. I am thrilled to have the opportunity to grow in a technology-rich world and utilise numerous outstanding resources.<\/p>\n\n\n\n

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Thanks to professional training, I’ve gained momentum. My life has completely changed, and I don’t regret making this change.<\/p>\nMarzena<\/cite><\/blockquote>\nFormer letsjoin.cloud course participant and Product Architect at HEINEKEN<\/span>\n