One of Veronica’s most instructive wins came with a large German manufacturer of residential, commercial, and industrial installations. At first glance the company didn’t appear to be a great fit.
“Some companies are transformational — they have the vision, are moving to the cloud, and have Salesforce in place. But this company had an older software solution wall-to-wall and was afraid of the cloud.”
The company had an outdated instance of MuleSoft, which it was quickly outgrowing.
“They needed an enterprise solution. Moving from the community platform to the enterprise platform is a big change, but necessary to scale with company growth. Replatforming caused the company to pause and consider different solutions. But alongside our Customer Success team, we showed them our value and the broader picture.”
As the project developed, the company CIO thanked the MuleSoft team for the way it collaborated as a trusted partner — affirming that he had made the right choice. Veronica also pointed out that this customer was not far along in its transformational journey. It was heavily invested in on-premise legacy apps and afraid of the cloud. So, partnering closely with the customer’s executive team, remaining accountable throughout the process, and delivering what was promised made a strong impression.
“That’s another reason why I really enjoy working for Salesforce. Recurring business is so important to us. We don’t just sell the dream, walk away, and then let them deal with it. We are accountable and deliver what we promise. Customers really appreciate that way of working because it shows a true partnership.”