Sforce removes the integration and customization limitations associated with other ASPs
SAN FRANCISCO, Calif. - August 25, 2003 - Salesforce.com®, the world leader in delivering software-as-service, today announced that Globix Corporation, a leading provider of managed infrastructure services for business customers, has used sforce to rapidly integrate salesforce.com S3 Enterprise Edition with an internal ERP system, as well as with Remedy (NASDAQ: REMX) A/R software linked to an Oracle (NASDAQ: ORCL) database. Using sforce, the salesforce.com client/service application platform, which is included with salesforce.com S3 at no additional charge, Globix rapidly integrated these systems to easily and effectively manage critical information organization-wide. The Web services-based integration has dramatically improved advanced business processes, allowing for simultaneous management of employee tasks, automatic update of all systems via the Globix online customer portal, and near total automation of the sales quotation process.
"We needed a solution that could share customer and sales information with our existing internal systems and business processes, without the time and expense typically involved with CRM integration," said Henry Holcombe, Chief Technology Officer at Globix. "With sforce and salesforce.com S3, it was easy to use our existing infrastructure and skills to complete the entire integration - from design to deployment - in less than three months. Salesforce.com S3 has become invaluable to our operations."
With offices in New York, California, and London, Globix wanted a single, integrated CRM system for its global sales force and chose salesforce.com S3 with sforce to support its end-to-end business processes. Using in-house resources along with guidance from salesforce.com's Professional Services team, Globix completed the integration project at a fraction of the cost, and with none of the risk, of conventional software integration projects. In addition to having a significant impact on the company's overall efficiency and on the accuracy of forecasts and other key data, the integrated system has helped Globix improve customer service. Executives can now generate additional contract revenue by quickly alerting the sales team to up-sell opportunities, and they can also better track marketing campaigns and quantify return on investment in a timely manner.
"The sforce platform drives results for business-critical vendors like Globix, using a fraction of the time and resources involved in typical software integration and development projects," said Marc Benioff, chairman and CEO of salesforce.com. "Sforce liberates users from the limitations usually associated with ASPs, making integration and customization not only possible, but quick and painless."
Sforce is the world's first client/service application platform, and allows enterprises and solution developers to extend salesforce.com and create new on-demand business applications. As the platform on which salesforce.com S3 is built, customers can use sforce to customize, integrate and extend their salesforce.com CRM deployments, as well as build other online business applications. Launched in conjunction with BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW), sforce lets developers to use the tools they know and love to rapidly build solutions on sforce, with lower cost and complexity than software-only alternatives. In the two months since launch, over 50 solution providers, 100 enterprises and 500 developers are already using sforce to extend salesforce.com and build new applications.
With more than 7200 customers and 98,000 subscribers worldwide, salesforce.com is the first profitable, cash flow positive software-as-service company. Salesforce.com S3 enables the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the new client/service application platform, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.