Salesforce.com delivers better usability, more customization—including Custom Tabs—for hosted environmental, health and safety compliance management leader
SAN FRANCISCO, Calif. — October 20, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Enviance Inc., the leading provider of on-demand compliance management services for environmental, health and safety, has been using salesforce.com since January 2004 to successfully manage relationships with its enterprise customers including ChevronTexaco (NYSE: CVX), Southern Company, AEP, and DuPont (NYSE: DD).
After an extensive competitive review, Enviance selected salesforce.com over many solutions including Siebel (NASDAQ: SEBL) CRM OnDemand. Salesforce.com provided Enviance with better usability and customization, including the ability to leverage the sforce on-demand platform to support its mission-critical customer reference program.
"With our Internet-based, on-demand compliance services deployed at enterprise customers, it is critical that we promptly and effectively support our large, distributed user base," said Lawrence Goldenhersh, president and CEO of Enviance. " Salesforce.com allows us to optimize the efficiency of all of our customer services functions by bringing instant visibility to mission critical information."
Goldenhersh added, "We looked at the alternatives, including Siebel CRM OnDemand, and salesforce.com was clearly the best fit to help us manage relationships with our Global 2000 client base. The similarities in our business models—emphasizing rapid implementation and high return on investment—made our selection even more logical. Our success as an ASP, implementing the Enviance on-demand compliance solution across large enterprise customers, enabled us to quickly leverage the salesforce.com solution."
Enviance rolled out salesforce.com to all customer-facing departments in less than two months. Sales, customer service, research, marketing and implementation services all use the award-winning service to manage a full spectrum of customer interactions, from marketing campaigns to quality assurance. On the support front, Enviance has created a customer portal for incoming cases and is currently building a solutions database for customers. Salesforce.com's industry-leading user experience, as well as offline and mobile access for field sales, has driven 100 percent adoption across the company.
Enviance has extensively customized salesforce.com to match its own requirements and terminology. Leads automatically flow from "suspects" to opportunity according to Enviance qualification criteria. Using salesforce.com Custom Tabs feature, Enviance has also created a new on-demand module to manage its customer reference program whereby sales references are directly tied to opportunities. Real-time reference reports provide complete visibility into the customer reference program, while ensuring that reference customers are appropriately targeted and utilized.
Enviance is one of the 12,000 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of September 30, 2004.
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