Executive summary
SharkNinja creates innovative home appliances like Ninja blenders and Shark vacuums that are designed to make everyday tasks faster and easier. As they expanded into 39 product categories, fragmented data and disconnected systems made it harder to personalize experiences, support customers, and drive product discovery.
With Agentforce, they deliver always-on, guided support from shopping to setup. Customers get real-time answers, product recommendations, and step-by-step unboxing instructions, while service teams benefit from automation that now handles 20,000 chats per week.
A unified ecommerce platform powers these connected experiences behind the scenes. Agentforce Commerce and Data 360 connect digital storefronts, orders, and customer data into a single view — fueling personalization, improving discovery, and helping teams deliver faster, smoother shopping experiences.
The results
14
countries live with Agentforce
6
%
higher annual conversion rate with Agentforce Commerce
14
%
annual increase in items added to cart with Agentforce Commerce
Explore SharkNinja’s solution
Simplifying shopping with agentic service
Agentforce supports customers before and after each purchase, helping them find new products, compare their options, and manage orders and warranties.
Agentic unboxing support from setup to first use
Agentforce delivers interactive instructions and answers questions to help customers assemble, enjoy, and find new ways to use their appliances with confidence.
From fragmented data to ecommerce momentum
Agentforce Commerce unifies two $3 billion brands on one platform for better personalization, real-time insights, and seamless online shopping.
More from SharkNinja
How SharkNinja builds loyalty with Agentforce Commerce
Learn how Salesforce is helping the SharkNinja team build loyalty through stellar shopping experiences that match the caliber of their five-star products.
About the company
Through two global brands, Shark and Ninja, SharkNinja delivers high-performance, innovative appliances designed to delight consumers every single day.
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