Amazon Web Services IS A TRAILBLAZER
Discover how Amazon Web Services keeps their customers flying high.
Billion in annual revenue
AWS grows from a startup to a powerhouse with millions of customers thanks to Salesforce.
Salesforce is enterprise-ready right from the get-go.
Explore the products that are helping AWS grow.
Great customer relationships start with responsive reps.
AWS uses Salesforce to develop a specific “cloud journey” plan for a customer, and then aligns its sales and operations teams with the information, tools, and processes needed to execute each plan. From lead qualification to deal closure, Salesforce actively feeds AWS sales reps the next steps according to each customer’s plan, keeping the sales reps on track with each account.
“Salesforce helps our reps to effectively manage the relationship so they know what they've committed to on behalf of this customer, and create a trusted advisor relationship throughout the sales cycle,” said Mike Clayville, Vice President of Worldwide Commercial Sales. “We can do queries on them to ensure that we are on track, both from the customer’s perspective and our own internal metrics.”
AWS uses Salesforce to make customer data do double duty.
“We are blazing a trail that nobody has gone down before.”
Salesforce puts its customers at the center of everything.
AWS connects reps to customers around the world with one platform.
AWS streamlines its sales processes with integrated tools.
Salesforce enables growth at the speed of business.
The seamless scalability of Salesforce has supported AWS’s unique operations over a decade of explosive growth, and partnering with Salesforce Success resources helped accelerate that journey.
“We are blazing a trail that nobody has gone down before,” said Clayville. “We now have millions of customers all around the world. What keeps a team together are tools like Salesforce that allow us all to recognise the obstacles ahead of us and help us to navigate those obstacles.”
AWS uses other Salesforce products and partners to boost their business including:
- Custom Apps for budget management
- Communities for educational outreach