Basecamp Brussels gives you a unique opportunity to listen to thought leaders, customers, partners, and product experts who will show you how to transform your business and customer relationships. You will also get the opportunity to learn more about Salesforce.

11:30 - 18:30 Registration and Customer Success Expo
12:30 - 13:30 Opening Keynote with Polly Sumner, Chief Adoption Officer at Salesforce
13:45 - 14:15 Breakouts block 1
14:30 - 15:00 Breakouts block 2
15:00 - 15:30 Coffee Break
15:30 - 16:00 Breakouts block 3
16:15 - 16:45 Closing Keynote
16:45 - 18:30 Networking drinks at Customer Success Expo

(Please bear in mind that the agenda is updated continuously and is subject to change)


Chief Adoption Officer, Salesforce

As Chief Adoption Officer, Polly Sumner is responsible for customer success and ensuring that each and every customer gets maximum value from our products and services.

Polly’s move to Salesforce in 2008 followed a 20-year career in executive management in the technology industry.


Chief Customer Officer at Salesforce

As Chief Customer Officer, UKI at Salesforce, Daljit is focused on building out a new engagement model for the CXO’s of today. It is the how, the why and the when of Executive engagement that keeps Daljit awake at night. Why? Because as Boards steer their companies through the Fourth Industrial Revolution; Trust, Customer Success, Innovation and Equality are increasingly becoming the cornerstones and values driving all organizations as they evolve. Increasingly, they are turning to Salesforce to understand how they can leverage not only the technology, but how Salesforce can help them make the critical, cultural step changes required to thrive in this new era.

Prior to this, Daljit was UKI Platform Director, leading the region’s sales and strategy. She has worked in the technology sector for 16 years, helping companies think differently about how they apply technology to connect and engage with their customers.

She is an experienced keynote speaker and an ally for equality in the industry and focuses on spending time mentoring talent from diverse backgrounds.


Professor in Ethics, Philosophy and Medical Philosophy

Ignaas Devisch is professor of ethics, philosophy and medical philosophy. He is affiliated with Ghent University and University College Artevelde. Earlier he published Restlessness, which was named Best Spiritual Book 2017 and that was shortlisted by the Socrates Cup.


Former Vice President of the European Commission

Ms. Kroes is the former Vice President of the European Commission, European Commissioner for Competition and European Commission for Digital Agenda. Ms. Kroes served as Commissioner for Competition from 2004 to 2010 and as Vice President and Commissioner for Digital Economy and Society from 2010 to 2014. Prior to joining the European Commission, Ms. Kroes served in the Dutch House of Representatives and as State Secretary and Cabinet Minister. 


Tour & Taxis

Avenue du Port 86C

1000 Bruxelles


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