Basecamp Copenhagen

Terminalerne – Nordhavn, Copenhagen | WEDNESDAY, 3 APRIL 2019


Blaze Your Trail to Customer Success

Your learning adventure starts here


In today’s digital world everything is getting smarter and faster, as people, products and devices become increasingly connected. To keep up with this fast-paced and increasingly connected world, businesses need to think differently and innovative to connect with their customers.

Last year, over 500 people like you gathered at Basecamp Copenhagen to learn how they could connect to their customers in a new way. Join us at Basecamp Copenhagen to hear from trailblazing innovators who are transforming their businesses with Salesforce. Listen to world-class thought leaders and participate in exciting breakout sessions. Meet our leading partners in the Cloud Expo and get hands-on demonstrations of the latest innovations in the Salesforce Customer Success Platform.

Register now for a full day of innovation, inspiration, and learning – all for free.




Kris Østergaard

Co-founder and Chief Learning & Innovation Officer SingularityU Nordic

Kris Østergaard, co-founder and Chief Learning & Innovation Officer of SingularityU Nordic, deep dives into how and why legacy organisations need to innovate in three lanes simultaneously (optimising, augmenting and mutating innovation) and why transforming culture in the process may be the hard problem that needs to be solved in order to mutate for future success.

Kris is a leading expert on innovation in legacy organisations, which he is currently transforming from 10 years of research into a book (published early 2019). He is also publisher and translator of the best-selling business book Exponential Organizations into Danish and co-author of The Fundamental 4s: How to Design Extraordinary Customer Experiences in an Exponential World. 


Daljit Bamford

Chief Customer Officer at Salesforce

As Chief Customer Officer, UKI at Salesforce, Daljit is focused on building out a new engagement model for the CXO’s of today. It is the how, the why and the when of Executive engagement that keeps Daljit awake at night. Why? Because as Boards steer their companies through the Fourth Industrial Revolution; Trust, Customer Success, Innovation and Equality are increasingly becoming the cornerstones and values driving all organizations as they evolve. Increasingly, they are turning to Salesforce to understand how they can leverage not only the technology, but how Salesforce can help them make the critical, cultural step changes required to thrive in this new era.

Prior to this, Daljit was UKI Platform Director, leading the region’s sales and strategy. She has worked in the technology sector for 16 years, helping companies think differently about how they apply technology to connect and engage with their customers.

She is an experienced keynote speaker and an ally for equality in the industry and focuses on spending time mentoring talent from diverse backgrounds.


Lydmor - a Danish multiartist

Lydmor is a danish electronic composer and singer-songwriter, that has described her own genre as ”post-feminist youth-solo-electronica-singer-songwriter-chill-out beat-music”… which might seem like a tangle of expressions - and that is exactly what it is! Her music, her performances and her artistic approach to the visual manifestation of the art are multifaceted! Lydmor is just about to conquer the international music industry and art scene, and get her commercial breakthrough. We will talk with Lydmor about how she creates art and music with an ambition to change society - and how she engages with her fans to get inspiration and innovate! After the artist talk, Lydmor will perform a few songs for us that you don’t want to miss!






08:00 - 09:00 Registration and Breakfast
09:00 - 10:30 Opening Keynote: Business is the greatest platform for change. Innovation in the 4th Industrial revolution.
10:50 - 11:35 Breakout Sessions block 1
11:35 - 12:35 Lunch and Expo
12:35 - 13:20 Breakout Sessions block 2
13:40 - 14:25 Breakout Sessions block 3
14:40 - 16:05 Closing Keynote: Inspiration, innovation and action!
16:05 - 17:30 Networking and Drinks

(Please have in mind that the agenda is updated continuously and is subject to change)



Terminalerne 1
2150 Nordhavn

Basecamp Copenhagen

Don't miss your chance to discover how the power of the Customer Success Platform and the world's smartest CRM can help you be your best.