* This is a preliminary agenda. Please check this page again the day before the event or refer to the event guide that you will receive on site for accurate session information
07:45 | Registration
The registration, Customer Success Expo and Trailhead Zone will be open for the entire day.
08:30 | Morning Sessions
08:30 - 09:15 | Future of Work Breakfast: Future-ready workforce and inclusive workplaces – from theory to practice
BREAKOUT ROOM 1
One of the best ways to boost your company's capacity to transform involves hiring more women and culturally diverse team members, research suggests. But is this enough? How do we actually ensure that the workplace is ready for diversity and innovation, and that diverse ideas and different backgrounds are accepted and can thrive?
The workforce of the future will be increasingly diverse and expect more and more from the companies they work for. Businesses that don’t reflect these changes will miss out on a tremendous pool of talent and opportunity to authentically connect with their diverse customer base.
At Salesforce, we elevated Equality to be one of our four core values. We are on a path to cultivating a workplace that reflects our communities and where everyone feels valued and heard, thus creating a sense of belonging. We recognise that there is more work to be done, and we would like to invite some advocates in this area to share their experiences on how to attract diverse workforce.
We have invited some inspiring advocates and mentors at a round table mentoring session to deep-dive into these topics and have meaningful exchanges in order to identify best practices and learn from each other.
With Helene Bellamy Europe Fabric Care Brand Director, P&G
Sophie Blum Founding Partner, Ycor
Anne Lesueur Digital Transformation Director, L'Occitane
Eliza Millet, Vice-President IT Transformation, PMI
08:30 - 09:00 | From 0 to Trailblazer: All the basics – from cloud computing to the Salesforce Platform
BREAKOUT ROOM 3
Why is the cloud really a cloud? What is the meaning behind terms like “Multi-tenancy” or “SaaS”? What is the Customer Success Platform? This session will shed some light on these topics and provide many more insights into cloud computing and Salesforce as a service provider.
09:30 - 11:00 | Salesforce Keynote
11:30 - 12:00 | Breakout Session Block 1
13:00 - 13:30 | Breakout Session Block 2
13:45 - 14:15 | Breakout Session Block 3
14:45 - 15:15 | Breakout Session Block 4
15:30 - 16:00 | Breakout Session Block 5
Go beyond single sales to create recurring revenues with CPQ & Billing on the #1 CRM platform.
With Mathieu Perin, Salesforce Consultant, Nexthink