We look at the 4th industrial revolution which is all about being connected to your customer and the challenges that the financial services industry faces. Open Banking and customer expectations have forced financial institutions to collaborate with FinTechs but how do you do this potentially with 100+ partners? The speaker will be Sander Daniels, Regional VP, Salesforce Financial Services in EMEA.
It is no secret that customer satisfaction is greatly enhanced when you deliver as an organisation what you promise. Organisations like ABN Amro Bank have invested heavily in (Social) Listening Capabilities. Others like Moneyou have created efficient Operations whereby call routing to the right expert, first call resolution and ultimately NPS improvement drive customer interactions.
Ramin Basim, Gen25, will lead a panel discussion with above customers and also Adyen and Rabobank who can explain how customer feedback is translated into new product development.
Our final speaker is Rene van der Bruggen, Senior Success Manager, Salesforce CSG. Rene works on 3-6 months transformations that help Salesforce clients drive cultural change. This session will be very practical. We'll explore
common triggers that drive transformation within the Financial Services industry; Strategies, learnings, and best practices that ensure constant innovation and...possible starting points for digital transformation at your organisation including a case study
Special Guest Speakers
- Kathelijne Swaak - Product Owner Social Media at Digital Banking
- Martine de Visscher - Product Lead for Plugins & Partners
- Rogier Raaijmakers - Head of Direct Investments/Head of Client Solutions
- Miranda Everts - Manager Operations
Please register here as soon as possible as we have limited spots available!
CIRCL, Gustav Mahlerplein 1B, 1082 MS Amsterdam, Netherlands
6th June 2019