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Salesforce - Service Cloud Academy in Amsterdam

Salesforce - Service Cloud Academy in Amsterdam
  • Thursday, May 23, 2019
  • Salesforce Amsterdam
  • Amsterdam, Netherlands

 

Registration

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Details

Salesforce - Service Cloud Academy in Amsterdam

In today’s rapidly changing business environment, sustaining engagement and alignment between customers, partners, and employees is key to determining lasting success. Cloud based platforms make data more accessible than ever. Social channels provide a public platform to voice individual opinions. And mobile technology enables us to do more, from more places. Organizations that don’t adapt to this new reality and take advantage of the cloud, mobile and social revolutions will quickly be left behind.

What you will learn
In this half day session you will learn how Service Cloud can address challenges and opportunities in Customer Service, improve customer satisfaction and agent productivity as well as the latest innovative functionality of Service Cloud.

Who should attend?
Anyone with an interest in Customer Service. Customer Service Managers, Service Project Managers or Team Leaders that work in Customer Service.

Register now to attend the Service Cloud Academy in Amsterdam on 23 May 2019!

Venue:
Salesforce Amsterdam Office, Gustav Mahlerlaan 2970, Amsterdam

Date:
23 May 2019

Time:
09.00 -13.30


Agenda

09.30 Registration and Coffee
10.00 Welcome
10.15 Challenges and Opportunities in Customer Service
10.45 Customer Case
11.00 Demo
12.30 Trends in Customer Service and Salesforce Roadmap
Q&A
13.00 Lunch and Networking