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Salesforce - Service Cloud Academy in Zaventem

Salesforce - Service Cloud Academy in Zaventem
  • Thursday, June 20, 2019
  • Salesforce.com Belgium Office
  • Zaventem, BE

 

Registration

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Details

Salesforce - Service Cloud Academy in Zaventem

 

In today’s rapidly changing business environment, sustaining engagement and alignment between customers, partners, and employees is key to determining lasting success. Cloud based platforms make data more accessible than ever. Social channels provide a public platform to voice individual opinions. And mobile technology enables us to do more, from more places. Organizations that don’t adapt to this new reality and take advantage of the cloud, mobile and social revolutions will quickly be left behind.

What you will learn
In this hands-on training workshop you will learn how Service Cloud dramatically improves channel sales, customer satisfaction and agent productivity, the latest innovative functionality with Service Cloud and how this can improve customer satisfaction. Our trainer will guide you through a series of training modules and at the end of the workshop you will be able to configure and use Service Cloud and Customer Community to deliver better customer service in your organisation.

Who should attend?
Salesforce Admins, Project Managers, System and Process Owners, or Team Leaders/Manager - who all want to find out out how easy it is to configure Salesforce for Service!

Register now to attend the Service Cloud Academy in Amsterdam on 20 June 2019!

Venue:
Salesforce Belgium Office, Da Vincilaan 9, 1930 Zaventem, Belgium

Date:
20 June 2019

Time:
09.00 -13.30

Agenda

09.30 Registration and Welcome
10.00 Welcome
10.15 Challenges and Opportunities in Customer Service
10.45 Customer Case
11.00 Demo
12.30 Trends in Customer Service and Salesforce Roadmap
Q&A
13.00 Lunch and Networking