Agenda

 
 

Inspiring Transformation Talk shows

Sit back, relax, and dive into innovation stories of the most accomplished leaders from the region brought to you in an engaging talk-show format with TV presenter Lauren Verster and Salesforce Executive Jennifer Eversen. In between each talk-show you’ll enjoy entertainment by Boom Chicago comedian Pep Rosenfeld, revealing the winners of the first-ever Benelux Customer Awards, topped off with musical interludes by rock band DI-RECT. 

The way we work and live have changed dramatically. Organisations of all sizes, in all industries, had to find new ways to collaborate, connect to their customers, manage employees and grow their business. Join this opening episode of Salesforce Live: Benelux to hear how accomplished leaders from Torfs and Lely succeed from anywhere. Top it off with entertainment from Boom Chicago comedian Pep Rosenfeld.

13:00 - 13:32 CEST

Customer experience is the supreme differentiator in business. Hear from Daniel Gebler, CIO of Picnic, Marcel Krom, CIO of PostNL, and Richard Flint, COO of HEMA, share their secrets to delivering a seamless experience. Hosted by renowned TV presenter Lauren Verster and Salesforce Professional Services Leader Jennifer Eversen, don’t miss this opportunity to learn from the best!

13:32 - 14:08 CEST

In a digital-first world, the challenge is how to orchestrate the full potential of your teams regardless of where they are. Three trailblazers - Marc Visser, CEO of hallo, Geertjan Woltjes, COO of Quooker, and Kartik Ranganath, Global Salesforce Delivery Head of Shell - share their successes in delivering a stellar employee experience. Hosted by renowned TV presenter Lauren Verster and Salesforce Professional Services Leader Jennifer Eversen, this discussion brings out the valuable lessons for any company!

14:08 - 14:44 CEST

Customers demand personalised and connected experiences, however data is often disparate and disconnected. Join three digital trailblazers - Walter van Boven, Director Digital Solutions & Insights at Pon Automotive, Jeroen van Glabbeek, CEO at CM.com, and Hendrik Isebaert, COO at Showpad - who are leading the way in harnessing data and unlocking valuable insights for their entire organisation to drive best-in-class customer experiences. Hosted by renowned TV presenter Lauren Verster and Salesforce Professional Services Leader Jennifer Eversen, don’t miss this opportunity to learn from the best!

14:44 - 15:19 CEST

Business isn’t just about revenue and shareholders. Today’s businesses must have purpose beyond profit, as we can all make a difference especially if we join forces. Three trailblazers - Martine Tempels, EVP at Telenet, Chairwoman of CoderDojo & board member of STEM, Ruben Nieuwenhuis, Managing Partner at TechGrounds, and Rens Van Haute, Co-founder at Bolt Energie - talk about how purpose-driven business can truly serve society. Hosted by renowned TV presenter Lauren Verster and Salesforce Professional Services Leader Jennifer Eversen, don’t miss this opportunity to learn from the best!

15:19 - 15:56 CEST

Interactive Demos with How-to Content

Join one of our 15 Interactive Demos showcasing best practices and how-to’s around today’s most pressing digital challenges. Chat live with Salesforce experts and our vast partner ecosystem, and get familiar with the full potential of Salesforce for all types of organisations and industries. Each session is 30 minutes long and will be repeated once.

In this interactive episode with Conga you will learn how to drive more revenue by increasing sales rep productivity, targeting the right prospects and growing your existing customer base from anywhere.
Featured products: DocGen, CPQ, CLM, Billing, Automation, Intelligence, Integration.
Industries: Financial Services, Manufacturing, Media, Travel, Transport, Hospitality, Professional Services, Small Business

13:35 - 14:05 or 14:05 - 14:35 CEST

Professionalise your indirect channel operations, grow your mutual business and turn them into loyal partners for life.
Featured products: PRM, B2B Loyalty Cloud
Industries: Insurance, Manufacturing, Automotive, Consumer Goods, Telco, Travel, Transport, Hospitality

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with PwC you will learn how to get more control of your supply chain with a supplier 360 view and improved processes for supplier risk assessment and onboarding.
Featured products: Platform, Experience Cloud, Tableau CRM
Industries: Manufacturing, Retail, Consumers Goods

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with Accenture, you’ll learn how to make your field sales organisation more productive by improving your territory planning.

Featured products: CG Cloud, Maps, Field Safety Kit

Industries: Manufacturing, Consumer Goods

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with Waeg you will learn how to sell to your customers through B2B portals and provide a consumer like experience to B2B customers through self-serve, auto-reordering and more.
Featured products: B2B Commerce, Experience Cloud, (CPQ)
Industries: Manufacturing, Consumer Goods, Small Business

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with Emark you will learn how to get acquainted with consumers, understand habits and behaviours to better adapt the journey, and build lasting relationships.
Featured products: C360 Audiences, Marketing Cloud, Interaction Studio
Industries: Financial Services, Manufacturing, Automotive, Retail, Consumer Goods, Telco, Travel, Transport, Hospitality

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with FORWARD you will learn how to delight B2C customers with a personalised shopping experience, a seamless checkout and delivery process and turn them in loyal customers for life.
Featured products: B2C Commerce+Payments+OMS, Loyalty Cloud (B2C)
Industries: Manufacturing, Automotive, Retail, Consumer Goods, Telco, Travel, Transport, Hospitality, Small Business

14:35 - 15:05 or 15:05 - 15:35 CEST

In this interactive episode with Deloitte, you will learn how to help your service teams work faster and delight your customers on any channel, at any time and from anywhere.
Featured products: Service Cloud, Einstein, Voice, Digital Engagement
Industries: Financial Services, Manufacturing, Automotive, Retail, Consumer Goods, Telco, Media, Travel, Transport, Hospitality, Professional Services, Utilities, Small Business

13:35 - 14:05 or 14:05 - 14:35 CEST

In this interactive episode with Capgemini you will learn how to reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely.
Featured products: Salesforce Field Service, Asset360, Virtual Remote Assistant (VRA), Appointment Assistant, Workforce Engagement
Industries: Manufacturing, Telco, Facility Management, Utilities

14:35 - 15:05 or 15:05 - 15:35 CEST

In this interactive episode with Nextview you will learn how to unlock data from disparate systems and empower everyone in your organisation to make data-driven decisions.
Featured products: MuleSoft, Tableau
Industries: Financial Services, Manufacturing, Automotive, Retail, Consumer Goods, Telco, Media, Travel, Transport, Hospitality, Professional Services, Utilities, Small Business

14:35 - 15:05 or 15:05 - 15:35 CEST

In this interactive episode with Deloitte you will learn how to attract, up-skill and retain your employees by providing a modern employee experience.
Featured products: Employee Experience, myTrailhead, Concierge, ITSM
Industries: Financial Services, Manufacturing, Automotive, Retail, Consumer Goods, Telco, Media, Travel, Transport, Hospitality, Professional Services, Utilities, Small Business

14:35 - 15:05 or 15:05 - 15:35 CEST

In this interactive episode with KPMG you will learn how to benefit from proven and compliant onboarding journeys, while also making it easy for a prospect to become a client.
Featured products: Financial Services Cloud
Industries: Financial Services

14:35 - 15:05 or 15:05 - 15:35 CEST

Join Profit4SF for this interactive episode and learn how sales, marketing and service departments can benefit from a single customer view to better collaborate, automate processes and ultimately, improve the customer experience.
Industries: Small Business

14:35 - 15:05 or 15:05 - 15:35 CEST

There is a fundamental gap between the rate that key problems in the world are escalating and the capacity of the non-profit sector to respond. Join this interactive episode with Vonage to hear how Salesforce.org customers are closing the gap.
Industries: Non-Profit

14:35 - 15:05 or 15:05 - 15:35 CEST

Join these sessions for best practices on implementation, brought to you by Salesforce Success Cloud.

Featured products: Success Cloud
Industries: Cross-industry

13:35 - 14:05 How to best leverage the Salesforce Success resources

14:05 - 14:35 How to improve your existing Salesforce implementation

14:35 - 15:05 Best practices on starting your Salesforce implementation

15:05 - 15:35 Agile, Devops and a CoE: Recipe for success?