Webinar

From Voice to Value: Agentforce, Service Cloud Voice and Amazon Connect in Action

Name: From Voice to Value: Agentforce, Service Cloud Voice and Amazon Connect
Start: Mon, 01 Sep 2025 12:00:00 GMT
End: Mon, 01 Sep 2025 13:00:00 GMT

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Agentforce

Agentforce Field Service

Agentforce Service

In today’s race to digitise, voice remains the most trusted and widely adopted customer service channel, yet too often it is left behind. This presentation demonstrates how BlueSky, in partnership with Salesforce and AWS, transforms traditional voice interactions into a strategic, data-driven asset.

We explore the challenges facing contact centres: fragmented channels, manual processes, high attrition, and rising costs - and showcase how the integration of Amazon Connect, Salesforce Service Cloud Voice, and Agentforce overcomes these barriers. Through live demonstrations, we illustrate how intelligent voice can:

Deliver real-time transcription, sentiment analysis, and AI-driven assistance directly in the agent console.
Reduce costs and improve efficiency through automation, contextual support, and workflow orchestration.
Convert every customer call into actionable data that fuels proactive, personalised, and omnichannel experiences.

By elevating voice to a first-class digital channel, organisations gain more than faster resolution times—they unlock new opportunities for customer trust, loyalty, and long-term value.