Whether you're new to Salesforce or a long-time customer, learn how the latest innovations in Data Cloud and Einstein can help you future-proof your customer relationships and find the fastest path to value from AI and CRM. Plus, hear how customers are already automating processes 27% faster with our Einstein 1 Platform.
This is your day to learn how to bring AI to any industry, role, or workflow. Get inspired by AI visionaries and thought leaders who are shaping the world. And hear incredible customer success stories that will give you the blueprint to grow your own business. So get ready for a day of learing and fun!
Discover how Tetra Pak and Alm Brand transformed their businesses by enhancing customer experiences. Learn about their personalized customer touch points, streamlined business processes, and task automation. Explore new engagement channels, including video and WhatsApp, and understand how they partnered with Salesforce Professional Services for a swift and effective transformation.
Få indsigt i, hvordan Salesforce kan forenkle sagsgange ved at etablere klare processer, automatisere arbejdsopgaver og tilbyde omfattende selvbetjeningsmuligheder for både borgere og sagsbehandlere. Vi demonstrerer, hvordan Salesforce kan anvendes til effektiv sagshåndtering og hvordan AI-automatisering kan reducere sagsindgange. Desuden præsenterer vi, hvordan Salesforces unikke muligheder til at håndtere komplekse virksomhedsprocesser også kan være til stor gavn for offentlige institutioner.
Join us for a presentation on Accenture’s journey from Accenture Cloud to Consumer Goods Cloud. We will talk about development and evolvement of the solution, and you will learn how Consumer Goods Cloud supports multinational companies and how the strong offline capabilities will enable your field reps to access and record data when they’re offline. We will also learn more about how augmented reality, image recognition and AI can support your business and take it to the next level.
Service Excellence is more important than ever to stand out from the competition and build lasting relationships with your customers. But what does service excellence? What are the main trends that shape customer expectations and behavior, and how can you adapt your service strategy to meet these trends?
During this session we will showcase how the fastest growing cloud is evolving, innovating and setting new standards for the 360 view of customers and activation of data in realtime! Data Cloud is now becoming the midfield player in the tech landscape for both B2B and B2C oriented companies, who benefits from leveling up the performance of the #1 Customer Platform.
Embark on a journey into the future of furniture retail with Carl Hansen. Discover how Carl Hansen & Søn transforms a furniture powerhouse into a digital, customer-first company. Join us for insights on trends, Carl Hansen & Søn's visionary outlook, and a fireside chat exploring the exciting future of the industry.
In this session you can hear about how Arjo has transformed the way of working with data to drive efficiency, improved customer experience and conversions through automation within the Salesforce platform at core. This includes the latest use case of integrating data from Sprout Social and advance automations for life cycle journeys. Finally, how this has helped prepare for the next step within cross platform personalization and enablement of AI.
Mulesoft has successfully delivered to the public sector in several Nordic countries. Accenture and Salesforce are actively partnering in extending this to Denmark, trying to address the severe challenges in the public sector by the capabilities of Mulesoft. The presentation will line out the challenges that the public sector faces and how these can be remedied by using Mulesoft.
Join this session and learn how your sales teams can automate product catalogs, pricing, configuration, quoting, order management, fulfillment, billing, and contracts. Grow your business quickly with flexible revenue models and speed to market and reduce operational costs by automating policies, controls, and processes at scale.
Join us for an enlightening session where we'll reveal the transformative journey of enhancing a client’s price execution. Discover the power of Salesforce CPQ in our session. Witness firsthand how we revolutionized a client's pricing function with a streamlined implementation that prioritizes simplicity, efficiency, and user-friendliness. We focus on design considerations & platform benefits as well as telling the story of how we, in close collaboration with the client, progressed from a minimum lovable product to a global roll-out in less than 12 months.
Learn how we've revolutionized Contact Center with GenAI! It’s not just a temporary trend, it’s a way to change the way business operates. We'll take you through our journey with EinsteinGPT and Salesforce integrated with Azure OpenAI. We've tried both custom and standard solutions and learned what works best and when. After this session you’ll know how we’ve created personal assistants for agents, used chatbots to bring amazing case deflection and empower customers to find answers to questions they have. We’ll share our experience in implementing enterprise level GenAI to make impact that matters.
Join this session and learn how Pandora is transforming customer care from a cost to a revenue-creating part of their business. Siegfried Jael, CX Manager Pandora - will go through the reasons for their transformation and demo how Pandora uses Salesforce to enable their Customer Service Agents to improve CX and add revenue.
Join us for a session on a Salesforce solution for B2B2C – A story about enhancing our consumer experience during the consideration, purchase and installation of VELUX windows, and how it is helping in VELUX’s growth plan. We present a solution that is built on Salesforce Service Cloud, Experience Cloud and Salesforce Feedback Management called VELUXPro. The objective of this platform is to connect our Consumer who are interested in a VELUX solution for their property to the right certified Installer and then ensure the services rendered by the Installer is of VELUX standards.
Whether your business has two employees or two hundred, efficient growth is top of mind. Learn how Salesforce increases the impact of your sales, service and marketing teams. Learn how you optimise lead routing and scoring, automate prospecting with sales cadences, manage forecasts and pipeline and solve customer issues quickly
Join this session and learn about Coloplast's Salesforce journey and how they implemented Commerce and Order Management in their UK business. You’ll get insights into how Coloplast combined Health Cloud with Commerce and OMS to tailor Salesforce to their Direct-to-Consumer ‘healthcare’ model – and not least, what made it a successful implementation.
Last year, Accenture started integrating Salesforce with new GenAI tech from Microsoft, before Salesforce introduced Einstein GPT. In this presentation, Accenture will share what they learned from our first experiments and how we're now using Salesforce's latest GenAI features. You will see how combining Salesforce with GenAI is changing the way we do business for the better.
Great customer experiences create greater impact. Today, organizations don't have time to waste and digital transformations need to deliver value from day one with increasing expectations from customers and users. By taking a human-led approach to digital transformations, organizations can increase speed-to-value, adoption rates and reduce implementation costs - by getting it right from the start. Learn about Deloitte's approach to human-led transformation, and how it was used at Sandvik Rock Processing.
Hear inspiring stories of our customers’ success in driving business growth and transforming customer experiences with the world’s most trusted customer relationship management (CRM) platform. Discover how you can empower your sales, service, marketing, IT and commerce teams to work as one from anywhere — so you can keep your customers happy everywhere. Don’t miss this chance to connect with industry peers to brainstorm, share expertise, and solve challenges together.
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