How to Transform Field Service Delivery into Impactful Customer Value
Gerry Brown, CX Research Director, IDC
Hans-Werner Albrecht,Managing Director, RATIONAL Technical Service GmbH
Michael Kuebel, Senior Director in Field Service Transformation, Salesforce
With the “experience economy” upon us, field service organisations need customer-centricity and empathy at scale for greater agility and innovation at the customer point of need. With the prioritisation of customer experience set to continue, enterprises need to embrace customer experience even faster to keep pace with rising customer expectations and global competitive pressures.
Join us for a discussion with Gerry Brown (CX Research Director at IDC),Hans-Werner Albrecht (Managing Director at Rational Technical Service GmbH) and Michael Kuebel, Senior Director in Field Service Transformation at Salesforce, where they will discuss how businesses can transform field service into lifetime customer value and deliver superior experiences for field engineers, their supervisors and customers alike.