Get the 5th Edition Small & Medium Business Trends Report.

Fill out this form to download the full report.

 

Sign up once and unlock all our resources.

Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Enter your company name
Select the number of employees
Choose a valid country
Agree to all disclosures below.
By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.
This field is required.
 

1. Communities Step Up

 
67 %

Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.

 

2. Customer and Employee Engagement Take Priority

 
71 %

Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an e-commerce presence.

 

3. SMBs Embrace the Digital-First World

 
50 %

More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.

 

4. SMBs Foresee Long-Term Changes

 
75 %

Seventy-five percent of SMB leaders believe shifts they’ve made to their business operations over the past year will benefit them long-term.