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See insights from 2,500+ small and medium business owners and leaders
It’s been a transformative year for SMBs in the EMEA and beyond. To see how SMB leaders are navigating change, check out our latest report, where we’ll look at how:
SMBs are building trust with their customers and workforce.
Technology is turbocharging SMB growth and leading businesses to new places.
The support of communities and governments is influencing small businesses.
Short-term adjustments have positioned SMBs for radical long-term change.
The fifth edition of the Small and Medium Business Trends Report reveals a world that’s much different than it was just a few years ago. Download the report to see where SMBs currently stand – and where they’re headed next.
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Here are the major small business trends from 2500+ leaders worldwide:
1. Communities Step Up
Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.
2. Customer and Employee Engagement Take Priority
Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an e-commerce presence.
3. SMBs Embrace the Digital-First World
More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.
4. SMBs Foresee Long-Term Changes
Seventy-five percent of SMB leaders believe shifts they’ve made to their business operations over the past year will benefit them long-term.