Enable everyone to deliver amazing customer service, even when they're outside the call center.
Empower your entire organization to deliver amazing customer service — fast. Enable sales reps to view and edit critical case information on the fly and create cases from anywhere.
Quickly and easily escalate cases to subject matter experts, product managers, executives, and beyond to deliver accurate answers back to the customer.
Give managers insight into key metrics so they can make critical data-driven decisions in real time.
Create customized service actions unique to your business so your employees can be more efficient than ever. Create custom actions to:
Delight your customers everywhere by responding to and resolving customer inquiries across all service channels, including: