Service Analytics helps your service experts better understand customers and what makes them happy.
 

Get up and running right away for quicker ROI, and enjoy the speed, scale, and security you already count on from Salesforce. Native integration also means you can instantly populate dashboards and embed them in the Lightning Service Console — so agents have smarter, more contextual customer conversations.

With Service Analytics, agents and managers can create tasks, escalate cases, or even open opportunities, right from the point of insight. And they can do it all within the app, meaning quicker collaboration, faster resolutions, and happier customers.

Now service managers can see critical KPIs like CSAT, average handle time, and first-call resolution in one place — so they can coach the best team and enhance channel optimization. Service agents get a window into their performance to ensure smarter service, and peer benchmarking so they can measure their efforts.

This app lets you drill into details because it’s not schema-based like legacy business intelligence solutions. So you can quickly diagnose service issues and find the best answers.


You don't learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.