
Voice and Phone Support
Solve customer service cases faster by stitching together voice — the most popular channel — with your digital channels. Use AI, automation, and CRM-powered data all natively integrated with the Einstein 1 Platform to anticipate your customers' needs and intent with voice transcription. Drive customer satisfaction by reacting in real-time with next best actions. Make every agent a superhero by setting up keyword alerts to provide personalized feedback and coaching.