Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Users can visit the community to find answers to questions or ask for help from another community member.
Online customer communities are portals where customers can find answers to problems, share experiences of a company's products and services, and make suggestions for product improvements. Customers can also use the community to engage with one another and answer each other's questions around relevant topics.
Online customer communities enable customers to find their own answers to questions via a searchable knowledge base. They can also answer each other's questions. This frees up customer service teams to tackle tougher cases. Communities can also help deepen customer loyalty, with enthusiastic customers acting as 'evangelists' for the brand. Together this improves customer satisfaction levels.