Increase productivity by turning simple and complex business processes into streamlined workflows with no-code and low-code builders.
Personalise every interaction by powering up your workflows with access to real-time data — no matter where the data lives.
Capture and automate your workflows instantly with point-and-click tools — whether through a legacy UI, document, or image.
Boost agent productivity, personalise every customer interaction, and scale service across channels with built-in AI.
Intelligently route cases from any channel to the right agent for the most efficient resolution based on skill set, availability, or capacity.
Boost productivity, easily collaborate with experts, solve cases, and resolve incidents more efficiently with the Service Cloud for Slack app.
Automate common service requests and easily share them with customers for a faster, more effortless self-service experience.
Build a process once and make it available on your website or mobile app so customers can resolve issues whenever, wherever.
Deflect more cases by automating simple and complex business processes and giving customers access to them via a chatbot.
The simple CRM suite with marketing, sales, and service for small teams.
- Case Management
- Customisable Reports & Dashboards
- Knowledge Base
The CRM for service.
- AI for Customer Service
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
The CRM for service with built-in AI.
- 24/7/365 support
- Self-Service Help Centre
- Workflow Automation
The CRM for service with chat and 24/7 support.
- 24/7/365 support
- AI-powered Chatbots
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
A solution that automates various aspects of customer support, from self-service to case management to field service operations. It streamlines processes, improves efficiency, and enhances the overall customer experience by reducing manual effort and providing faster and more personalised service.
There are several benefits, including improved efficiency, enhanced scalability, increased customer satisfaction, personalised interactions, and cost savings. It enables businesses to deliver faster, more effective support and meet customer expectations in a highly competitive market.
Consider factors like scalability, ease of use with options to customise, integration capabilities, built-in AI, and native digital channels. Look for a solution that can span the full customer experience and brings all of your service automation needs onto one unified platform.
Start by analysing your current processes and identify repetitive tasks that can be automated for both your customer and your service team. Then look at areas where AI can supercharge the automation with intelligent recommendations for an even faster and more personalised experience.