Service Cloud Einstein Pricing

Deliver smarter service with predictive and generative AI.

Choose the right edition for your business needs.

Start by selecting your Service Cloud edition. Some editions already include AI right out of the box. For the others, you can easily add Service Cloud Einstein at this price point.

Service Cloud Einstein

Add predictive and generative AI to Service Cloud.

user / month
EUR (billed annually)
  • Generative Service Replies & Work Summaries
  • Article & Reply Recommendation
  • Case Classification & Routing

Compare editions and top features.

Service Cloud Einstein



Einstein GPT for Service

Limited number of credits included. Additional Credits purchased based on business need.

Next Best Action

Unlimited requests per user

Case Classification

Unlimited per user, 5 data segments/org

Case Routing

2,000 routing predictions per user/month

Case Wrap-Up

Unlimited per user, 5 data segments/org

Reply Recommendations

Unlimited recommendations per user

Service Analytics

Access to prebuilt dashboards

Extend the power of Service Cloud with these related apps and add-ons.

Service Cloud Einstein

from 50€ EUR/user/month

Drive efficiency and better customer experiences with predictive and generative AI. Includes a limited number of generative credits.

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Learn at your own pace with free self-guided resources.

  • Online learning to upskill teams
  • Global Trailblazer community

Premier Success Plan

Fast track your success now with easy and expert guidance.

  • Access to 24x7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

user / month
  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world’s #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Service Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 00800 7253 3333 (Freephone) to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 00800 7253 3333 (Freephone) to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 00800 7253 3333 (Freephone) to see what works for your business.

* This edition requires an annual contract.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.