Grow lifelong loyalty with Service Cloud.
Accelerate resolutions with trusted AI.
Unleash the power of generative AI so you can scale support faster and do more with less
Supercharge CSAT with real-time personalisation.
Unify your data in real time to tailor every interaction to the unique needs of your customers.
Unlock efficiency on one connected platform.
Connect every channel on one platform so you can create seamless experiences that reduce costs.
Find success now with tools you need to scale your business.
Feature
Case Management
Create efficiency in high touch service centers. Empower agents to solve cases 30% faster.*
Feature
Automation
Scale your service with automation and increase productivity with AI-powered workflows.
Add-on
Self-Service
Lower case volume by 30%* by helping customers find critical answers quickly on their own.
Add-on
Field Service
Deliver efficient field service operations and cut costs with mobile apps and scheduling.
Add-on
Digital Engagement
Deliver personalised service at scale with AI-powered chatbots to lower costs across every channel.
Product
Digitise the Contact Center
Reduce costs with your contact center on one platform.
Don't take our word for it. Hear from happy customers.
With Salesforce we can capture richer insights to help food growers adapt to the challenges of tomorrow.
Steven Boen
Shared Service Centre Lead, Care4growing
With Salesforce, we can create journeys that are right for everyone and provide even more value to our customers.
Neil Gardiner
VP, Product and Design, GoHenry
Service Cloud customers are in good company.
Find the best solution at a price that works for you.
Starter
Starter
Start fast with sales, service, and email outreach tools
€
25
/user/month*
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
€
80
/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customisable CRM for comprehensive service
€
165
/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
€
330
/user/month*
(billed annually)
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Connect your Digital HQ for Service.
Collaborate faster to help more customers from anywhere.
Stay on top of the latest service trends.
Learn from over 8,000 customer service professionals worldwide in our annual State of Service report.
What's new for Service Cloud?
Try it out.
Start your free trial of the world’s #1 service platform. No credit card required. No software to install.
Or call
00800 7253 3333
Frequently Asked Questions
What is Service Cloud?
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
What are the benefits of Service Cloud?
Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
What's the difference between Service Cloud and Sales Cloud?
Service Cloud and Sales Cloud are both CRM applications on the Salesforce Platform. Service Cloud helps businesses support existing customers through its customer service console, live chat, and communities software. Sales Cloud helps businesses manage sales activity with contact management, opportunity management, and forecasting tools.
Customer Service Software and Customer Support by Service Cloud
Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
