Build loyalty with every interaction using complete customer support software.
Give your agents the insights to understand their customers.
Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Help customers find answers themselves with a self-service portal.
Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.
Always be ready to support any customer on any channel.
Reach your customers on the channels they're most comfortable using, including mobile messaging, web chat, social media, and more.
Resolve more onsite support issues on the first visit.
Streamline your field service operations with solutions for every industry and role. Give your field agents, dispatchers, and techs the tools they need to complete cases the first time.
Learn how Salesforce Uses Salesforce to make the world’s happiest customers.
New video—go inside our Customer Success Center to see how our agents achieve a >9 CSAT with the Lightning Service Console.