Marketing Cloud, Trailhead...
Quickly adapt and scale your customer service during the COVID-19 crisis.
Rapidly respond to customer needs on any channel, even from home.
Give your agents the insights to understand their customers.
Resolve cases faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Help customers find answers themselves with a self-service portal.
Connect customers to account information, knowledge articles, and step-by-step instructions. Provide one-on-one agent assistance by embedding chat support.
Always be ready to support any customer on any channel.
Reach your customers on the channels they're most comfortable using, including mobile messaging, web chat, social media, and more.
Resolve more onsite support issues on the first visit.
Streamline your field service operations with solutions for every industry and role. Give your field agents, dispatchers, and techs the tools they need to complete cases the first time.
Learn how Salesforce Uses Salesforce to make the world’s happiest customers.
New video—go inside our Customer Success Center to see how our agents achieve a >9 CSAT with the Lightning Service Console.
CUSTOMER SUCCESS SPOTLIGHT
Farmers Insurance® is a Trailblazer.
“The important thing ... is that we have to meet the needs of the customer. And as the customer changes, we have to change.”
Over 150,000 companies keep their customers happy with Salesforce.
Pricing
From out-of-the-box to fully customisable support, find the best solution for your customers.
Essentials
Essentials
Small business CRM for up to 10 users
€
25
/user/month*
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
€
75
/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customisable CRM for comprehensive service
€
150
/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
€
300
/user/month*
(billed annually)
(billed annually)
*All per user products require an annual contract, except for Essentials, which is available for monthly pricing.
Frequently Asked Questions
What is Service Cloud?
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
What are the benefits of Service Cloud?
Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
What's the difference between Service Cloud and Sales Cloud?
Service Cloud and Sales Cloud are both CRM applications on the Salesforce Platform. Service Cloud helps businesses support existing customers through its customer service console, live chat, and communities software. Sales Cloud helps businesses manage sales activity with contact management, opportunity management, and forecasting tools.
