Earn lifelong customers with efficient, connected service.
Earn lifelong customers with efficient, connected service.
Boost customer loyalty through AI-powered workflows and automation. Provide connected personalised service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
When work flows, satisfaction grows.
Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.
See for yourself.
See how Service Cloud and Slack work together to deliver white glove support.
What’s new with Service Cloud?
Make every customer feel understood.
Strengthen your customer relationships by adding that personal touch with help from Service Cloud. You’ll be able to:
- Support customer interactions on any channel
- Automate business processes with intelligent workflows
- Uplevel call center management with smart productivity tools
- Get shared, actionable insight into every customer interaction
- Drive revenue and upsell easier with the power of AI
Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.
Foster deeper connections with digital service.
Wondering how to meet customer expectations every time, from anywhere? It happens naturally with Service Cloud.
Now you can:
- Engage with customers on their favorite channels
- Put all your digital interactions in one place
- Serve customers faster with automated workflows
- Scale support with AI-powered chatbots
Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.
Get to the heart of connected field service.
Empower your teams to deliver a connected field service experience from the contact center to the field with the #1 scheduling tool that allows you to:
- Safely complete jobs on the first in-person or virtual visit
- Get jobs done faster with step-by-step guided flows
- Automatically schedule the right person for the right jobs
- Access data online and offline with the field service app
Your field service team can make customer engagement stronger than ever using Appointment Assistant. Give customers all the info they need in real time, like when their mobile worker will arrive, who to expect, and how long the appointment might take.
Yes, service is changing. 7,000+ global service pros told us how.
Read the fourth edition of the State of Service report to learn about the trends shaping the industry.
See how companies are elevating customer service management with Service Cloud.
Pricing
Start small, or support your entire enterprise today. Find the best solution for your customers, whatever your business.
Essentials
Essentials
Small business CRM for up to 10 users
€
25
/user/month*
(billed annually)
(billed annually)
Professional
Professional
Complete service CRM for teams of any size
€
75
/user/month*
(billed annually)
(billed annually)
Enterprise
Enterprise
Customisable CRM for comprehensive service
€
150
/user/month*
(billed annually)
(billed annually)
Unlimited
Unlimited
Unlimited CRM power
€
300
/user/month*
(billed annually)
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Frequently Asked Questions
What is Service Cloud?
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.
What are the benefits of Service Cloud?
Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
What's the difference between Service Cloud and Sales Cloud?
Service Cloud and Sales Cloud are both CRM applications on the Salesforce Platform. Service Cloud helps businesses support existing customers through its customer service console, live chat, and communities software. Sales Cloud helps businesses manage sales activity with contact management, opportunity management, and forecasting tools.
