When customers have questions they need answers fast. Help your customers help themselves with communities. Members can review knowledge articles or community posts relevant to key topics. They can also connect with peer experts and vote up the best answers. The customer engagement platform makes it easy to reward member participation. And with Service Cloud, you can setup workflow rules in your portal so that if a question isn’t answered, agents can automatically be notified and respond right inside the community seamlessly.
To learn more, watch the webinar: