Field Service Lightning
Deliver intelligent mobile service from the phone to the field by connecting your entire workforce on one platform.
Customer Self-Service
Create a branded community or portal integrated with the Salesforce Platform. Customers can seamlessly connect to business processes such as bill pay, knowledge, service agents, and other customers.
 
Mobile Messaging
Reduce call volume and support costs, while boosting customer satisfaction with SMS messaging and Facebook Messenger.
Live Agent Chat
Connect your agents to customers with the tools they need to provide personalized, real-time help. 
 
Video Chat
Solve customer problems in the moment with context by embedding live, video support into webpages and apps.
Knowledge
Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.
 
Service Analytics
Make your team and business smarter with prebuilt dashboards and apps and AI-powered insights and predictions.
AppExchange
Extend the power of Service Cloud with preintegrated, prevetted apps that you can plug into Salesforce with just a click.

Faster, smarter customer service starts with a free trial. (Yep, free.)

You can start delivering lightning-fast customer service in a few easy steps. Plus, access our Success Community to learn from other users, and more.