Speed up retail transformation with Salesforce EMEA.
With Customer 360 for retail, your business can thrive in a digital-first world. Our integrated CRM platform will help you unite your teams, create compelling commerce and marketing experiences, and deliver consistent service at every moment. Want to know how?
Unify marketing, commerce, service, and IT data on one connected retail platform.
Unite teams around a 360-degree view of every customer at every touchpoint of their journey. Deliver the personalised experiences your customers expect with an intelligent solution.
Engage customers, win loyalty, and support associates.
Unlock collaboration across teams on a single, integrated platform. Transform your retail business fast and improve relationships with suppliers, shoppers, and employees.
Meet Shoppers Where They Are.
Deliver seamless buying and service experiences across all channels by engaging with customers in the right place, at the right time.
Keep your customers coming back.
Win new customers and earn lifelong loyalty by using your data to provide personalised engagements.
Reimagine the role of the sales assistant.
Change how you serve customers by supporting your retail staff with digital tools to increase efficiency and improve service.
Discover how Halfords uses Salesforce to keep the UK moving.
Learn how the cycling and motoring retailer scaled to keep pace with e-commerce growth through unified technology, teams, and data.
Frequently Asked Questions.
How can technology help improve customer satisfaction?
Technology like a unified CRM can help you connect your digital and physical retail channels, allowing for the creation of a single view of the customer.
What is multi-channel customer service?
Multi-channel customer service is when a company communicates with a customer via multiple channels, including in-store, via the phone, on social media, or in emails.
What does CRM mean in retail?
Efficient CRM software for retail incorporates analytics technology, customer engagement tools, AI, automation, and personalisation to help retailers create seamless customer journeys that win shopper loyalty.