Solution: Deliver a Seamless Shipper Experience

Experience real-time transparency at every stage of the shipping journey.

Solution: Deliver a Seamless Shipper Experience

Experience real-time transparency at every stage of the shipping journey.

Connect the shipping journey from start to finish.

Streamline the entire shipping experience — from quoting and booking to shipment, tracking, and fulfillment. Attract, recruit, and retain shippers using Marketing Cloud, respond immediately to all inquiries, and provide real-time price updates to all parties using Sales Cloud and Service Cloud. Easily integrate all your current systems of record in a single location with the MuleSoft Anypoint Platform. And optimize your business based on bid response time, carrier rating, cargo fill rates, and origin and destination routes with built-in intelligence powered by Tableau CRM.

Here’s how it works.

Empower employees with a 360-degree view of shippers and consignees.
Quickly identify key information at the right time with products that connect marketing, sales, service, engagement, and more.

Use intelligent engagement to recruit and retain shippers.
Target, attract, and acquire new customers with the right messaging. Deepen relationships with shippers across your network and identify upsell and cross-sell opportunities to drive more revenue.

Gain transparency throughout the shipment lifecycle.
Give shippers and consignees real-time visibility into quotes, pricing, order fulfillment, tracking, and logistics — and allow customers to easily make changes or place reorders.

Integrate disparate systems for review on a single control tower.
Combine all data from your current systems of record (TMS, WMS, FMS, ERP) for a simplified view that’s equally accessible to users in the office and in the field.

Optimize your business and uncover growth opportunities.
Integrate analytics directly into your CRM. Gain insights into shipment and fulfillment forecasting, carrier rating, bid and delivery response time, and new customer opportunities using distribution and destination insights.

Here’s how it works.

Connect the entire consumer experience, from awareness to engagement to purchase, then continue to build that relationship over the full lifetime of the consumer. This solution enables consumer goods companies to know, grow, personalize, and engage with customers like never before.

Empower employees with a 360-degree view of shippers and consignees.
Quickly identify key information at the right time with products that connect marketing, sales, service, engagement, and more.

Use intelligent engagement to recruit and retain shippers.
Target, attract, and acquire new customers with the right messaging. Deepen relationships with shippers across your network and identify upsell and cross-sell opportunities to drive more revenue.

Gain transparency throughout the shipment lifecycle.
Give shippers and consignees real-time visibility into quotes, pricing, order fulfillment, tracking, and logistics — and allow customers to easily make changes or place reorders.

Integrate disparate systems on a single control tower.
Combine all data from your current systems of record (TMS, WMS, FMS, ERP) for a simplified view that’s equally accessible to users in the office and in the field.

Optimize your business and uncover growth opportunities.
Integrate analytics directly into your CRM. Gain insights into shipment and fulfillment forecasting, carrier rating, bid and delivery response time, and new customer opportunities using distribution and destination insights.

Customer Success Story

Discover how Maersk delivers customer-centric shipping experiences.

“We want to transform our business to fit around our customers’ needs instead of our assets by delivering a more personalized experience.”

Vincent Clerc, Chief Commercial Officer

See the Story

Learn How to Deliver a Seamless Shipper Experience

Watch Demo

95%

of drivers turn over in the first six months

53%

of services must be digitized to improve revenue and customer satisfaction

40%

of capacity in both Europe and the U.S. goes unused

*PwC's Transportation & Logistics Key Findings - 4.0

See how Salesforce helps transportation companies move more deftly.

E-BOOK

How transportation and logistics companies drive a connected future with digital.

Read the e-book

CASE STUDY

Maersk Line makes waves with great digitization and personalization.

Read the Story

Report

Trends Elevating the Customer Experience in Travel & Transportation

Get the Report

DREAMFORCE SESSION

Shipping at Lightning Speed: Salesforce Jolts Transportation and Logistics

See the Session

Transportation and Hospitality

Solution: Deliver a Seamless Shipper Experience

Experience real-time transparency at every stage of the shipping journey.

Solution: Deliver a Seamless Shipper Experience

Experience real-time transparency at every stage of the shipping journey.

Connect the shipping journey from start to finish.

Here’s how it works.

Here’s how it works.

Customer Success Story

Discover how Maersk delivers customer-centric shipping experiences.

Learn How to Deliver a Seamless Shipper Experience

See how Salesforce helps transportation companies move more deftly.

E-BOOK

How transportation and logistics companies drive a connected future with digital.

CASE STUDY

Maersk Line makes waves with great digitization and personalization.

Report

Trends Elevating the Customer Experience in Travel & Transportation

DREAMFORCE SESSION

Shipping at Lightning Speed: Salesforce Jolts Transportation and Logistics

Let’s get your business ready for takeoff.

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