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FAQ

 
A 3 hour virtual learning event of learning and sharing, featuring Trailblazing companies across United Kingdom and Ireland who will share how they are adapting, innovating, and preparing for growth in the year ahead. With content catered to multiple industries, it will be a great event for all to learn and seek inspiration from disruptive companies, andlearn innovative ways to leverage technology. You’ll gain insights and inspiration to deliver integrated customer experiences and prepare your organisation for the future.
We welcome our entire United Kingdom & Ireland community to join us in this learning event!
This event is virtual and free to attend. Pre-registration is required.
Date: Tuesday, April 20, 2021
Time: 9:30 A.M. - 12:30 P.M. BST
  • UK&I Industry Specific Insights and Best Practices
  • Integrated Experiences with Customer 360
  • Building Business for a Better Tomorrow
  • Practical how-to content to scale and flex your business
  • Innovative ways to leverage technology
  • The Power of the Salesforce Ecosystem
If you are experiencing issues registering, you can use this useful troubleshooting guide to help you. If you are still having issues, please get in touch with us by email at londonevents@salesforce.com 
We recommend you login at 09:00am - 30 minutes before the keynote starts and familiarise yourself with the virtual event platform. Please join the event on the day using the link in your saved calendar event or by visiting our website directly. See you there!
Yes the majority of the content will be available to view on-demand.
For the best experience today, we recommend viewing on an up-to-date version of Firefox or Chrome.
● We recommend you log in a few minutes before the event begins.
● To join, visit the event home page and click the “Login” button in the top right. If you are
not registered, please click “Register” to begin.
● Click the “Login” button and enter the email address you used to register.
● Then, enter the single-use code that was sent to your email, and the page will refresh
with the live broadcast.

You’ve received this message because the session cookie for the video authentication is blocked in Chrome. There are two features in Chrome that could block cookies.
Feature one: We recommend the following steps in Chrome to allow third-party cookies: 

  • Go to Settings > Privacy and security
  • Click on “Cookies and other site data” 
  • Ensure “Block third-party cookies” is NOT selected 
  • Once the setting is changed, then either close the browser or clear the browser cache and try to load the video again

Feature two: We recommend the following steps in Chrome for SameSite setting: 

  • Go to chrome://flags/
  • Search for “Cookies.”
  • Ensure “SameSite by default cookies” is set to “disabled.”
Check that your computer has the sound turned on and the volume up by going to your audio settings and pressing the test sounds; or navigate to another video on the web and make sure you can hear audio through your computer speakers or headphones.

If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.
Click on the button in the player controls that shows “CC.” When enabled, captions will appear inside the video player. This can be used to toggle the captions on or off. If you’re still experiencing an issue, please try refreshing your browser window.
Try watching at a lower quality by hovering over the player and clicking on the text that says Best,720, 480, 360, or 240. Start with the lowest bit rate (240) and work your way up until the stream plays back smoothly.
We recommend viewing on an up-to-date version of Firefox or Chrome. If you're still experiencing issues, please refer to this article to troubleshoot:
support.video.ibm.com/hc/en-us/articles/207851767-Viewing-troubleshooting-steps
Check your internet connection by running a speed test (speedtest.net) to determine your download speed. To view a 720/HD stream, you will need download speeds at around 1.5–2 mbps. You can also try watching at a lower quality (see previous tip). If you continue to experience issues, please refer to this article to troubleshoot:
support.video.ibm.com/hc/en-us/articles/207851767-Viewing-troubleshooting-steps
We are monitoring the stream health in the background, and everything is looking great. Please read the problems and solutions in this article to troubleshoot:
support.video.ibm.com/hc/en-us/articles/207851767-Viewing-troubleshooting-steps
If you continue to experience problems viewing a particular stream, send a log to our support team to help us troubleshoot and find the root cause of the issue:
support.video.ibm.com/hc/en-us/articles/207852557-How-to-send-a-player-log-to-IBM-Watson-Media-Support
You can! The event will be available for viewing on demand. Check back here on this page to catch all the sessions or keep and eye on your emails where we will be sending you a link after the event! 
You can head to the Ask an Expert rooms which are open throughout the event and where one of our experts will be able to help. The Ask an Expert rooms will remain open till 12:30pm, thirty minutes after the event closes.