Breakout Session Agenda

Thursday, April 13

1:30pm - 2:10 pm

  • Financial Services: Creating connected experiences with intelligent solutions for Banking, Insurance, Wealth and Capital Markets
    PDF Presentation
     
  • Healthcare: Making house calls to knit together the challenges surrounding disconnected care
     
  • CIO: Why Every CIO needs a Customer Success Platform

2:20pm - 3:00 pm

  • Retail: Creating experiences that are connected, memorable and personalized.
    PDF Presentation
     
  • CIO: Why Every CIO needs a Customer Success Platform
     
  • CMO: Smarter Engagement across Advertising, Commerce, Email, Mobile Apps, IoT, Social Media, Communities and Customer Support

3:10pm - 3:50pm

  • Consumer Goods: Consumer Goods: Transforming B2C - how to get connected, personal and intelligent with the consumer
    PDF Presentation
     
  • CMO: Smarter Engagement across Advertising, Commerce, Email, Mobile Apps, IoT, Social Media, Communities and Customer Support
     
  • Manufacturing: Customer-Centric Digital Transformation in Manufacturing in the Age of Connectivity
    PDF Presentation

4:00pm - 4:40pm

  • Lightning Bolt: Build repeatable industry-specific digital experiences
    PDF Presentation
     
  • CRO: Customer Experience is the New Competitive Battleground
     
  • CSO: Transform the Customer Experience with Intelligent Customer Service
    PDF Presentation

4:50pm - 5:30pm

  • CRO: Customer Experience is the New Competitive Battleground
     
  • CSO: Transform the Customer Experience with Intelligent Customer Service
    PDF Presentation