Monday, May 13 - Wednesday, May 15, 2019
Arizona Biltmore, A Waldorf Astoria Resort | Phoenix Arizona

Salesforce Service Edge Summit

Calling all customer service leaders to our second annual Service Edge Summit.
Join an intimate gathering of 250 thought leaders and business disruptors for this exclusive, no-cost, invitation-only event* with two days of inspiration, education, and lots of fun.

Get inspired.

Come together with the best-of-the-best service leaders to share ideas and explore how to connect to your customers in a whole new way — one that’s driven by intelligence and built on the world’s #1 CRM platform, Salesforce.


Choose from 20+ content sessions led by trailblazing innovators who have transformed their businesses through service. With topics like artificial intelligence, how to empower agents and managers, and delivering a great customer experience across channels — as well as panel conversations with service leaders on best practices — you’ll walk away with game-changing ideas on how to turn customer service into customer happiness.


Enjoy executive networking events, lively entertainment, and special activities to get to know your fellow Trailblazers. Together we’ll find new ways to invigorate the service industry through revolutionary customer experiences.

Give back.

This Summit celebrates service. So join the Salesforce Ohana and take part in a special volunteer experience with a local nonprofit.

Special thanks to our Gold & Silver partners who have sponsored this year's event.

Gold Sponsors


Silver Sponsors


Keep the conversation going.

Join the Trailblazer Community to continue sharing ideas that transform service and deliver more than a smile.