As companies are increasingly using data intelligence to understand and serve customers better, it's critical that they are accountable to individual's rights to privacy and security. As the #1 CRM platform, Salesforce provides companies with transparency and control of their customer data to accelerate compliance with regulations like the General Data Protection Regulation (GDPR) while harnessing the power of that data to connect with customers in new ways.
In today's competitive environment, global enterprises need to focus on consumer centric relationships. Connecting to the end-consumer is just as important as optimizing your channel relationships. How do you use customer data to increase revenue for your business growing direct sales and utilizing channel partners? Join us to learn how MTD Products has created a truly digital world leveraging Salesforce to service and sell to consumers and channel partners.
As the 4th Industrial revolution ushers in a new era of customer service innovation, the role of your contact center workforce needs to evolve as well. As technology changes, it’s important that managers and agents are prepared to handle cases in traditional and emerging channels like text, online chat, social media, or in combination with bots, IoT data, and other AI platforms.
Join us for an engaging, forward thinking, interactive session on the manager and agent training gap and how to prepare and maximize your customer service workforce in the age of the connected customer.
Customers increasingly expect an intuitive and engaging self-service experience from your company's website. But delivering great self-service can sound like a daunting task - how do you create an experience that customers will love? Come join our service experts to learn how to approach your self-service strategy and learn how Salesforce can make delivering a great online experience easier than ever.
Customer expectations for seamless service, no matter the channel, continue to reach new heights. Today, nearly 50% of all service interactions are digital, taking place across mobile messaging, social, web, and in-app. The good news? Businesses that deliver seamless support across these channels are realizing tremendous value not only among their service teams, but also across functions like sales and product. Hear how some Salesforce Trailblazer customers are using these service channels in innovative ways throughout their organization, and learn how you can drive ROI with digital engagement and self-service.
Drive loyalty and gain a holistic view of your shopper with Commerce Cloud, Marketing Cloud, and Service Cloud. Join this session to learn best practices that empower you to transform your service center into a cross-selling center.
The urgency around delivering exceptional customer service is continuing to rise across industries. Customers view their service experience as a leading differentiator for doing business with your company. Join this conversation for a look at how industry leaders are tackling this challenge head-on.
By 2020, mobile employees will account for 75% of the entire US workforce. Innovations in mobile broadband and computing technology will also contribute to this growth. Additionally, the introduction of biometric readers, connected wearable devices, voice control technology, near-field communications (NFC) and augmented reality into the workplace is speeding up this transition. Learn and hear from industry experts on case studies and best practices to address this revolutionary labor shift.
Join us to hear the exciting innovation we've got planned for Salesforce's fastest growing new product: Field Service Lightning. We'll show you how today's intelligent routing and scheduling will grow to include inventory, billing, eSignature, and Internet of Things capabilities so you can connect with customers like never before.
When it comes to service, companies create loyal customers by helping them solve their problems. However, customer service interactions are nearly four times more likely to lead to disloyalty than loyalty. Many companies try to drive customer loyalty by delighting them—exceeding customer expectations with above-and-beyond service. Yet this strategy is difficult and costly to deliver; worse, it fails to deliver a proportionate increase in loyalty.
Join us as we hear from Pete Slease, principal advisor and contributor to the Effortless Experience, to understand the best practices and latest insights into truly making your customers’ service experience effortless.