Technology is indeed the future, but not all of it. So much of a company’s success will be based squarely on the human side of customer service. Businesses with the right balance of organizational behavior, soft skills, EQ, and business acumen will always find ways to thrive.
Salesforce is invested in helping you establish your team as a world-class customer service organization through a series of trails designed to ensure your agents communicate with your customers the right way. With great customer service agents, technology can reach its full potential.
You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.