Stacie Heim is the Senior Manager of Learning & Development, Quality Assurance and Knowledge Management for The Home Depot Online Contact Centers (OCCs). In her role, Stacie is responsible for driving the overall strategy for associate learning and development. Her team designs and delivers learning curriculum for both new and tenured associates which includes new hire training and on-going development while ensuring the knowledge resources are up to speed and that quality standards are being achieved in all customer interactions.
Prior to joining The Home Depot, Stacie had an extensive 30 year career in the wireless industry. Most recently, she held roles of increasing responsibility with Verizon Wireless for over 18 years. Including - B2B Sales Manager, Regional Consumer Sales Trainer and then Senior Leader positions overseeing Learning Delivery, Curriculum Development and Training Operations supporting sales and customer service teams.
Stacie attended Texas Tech University and Lubbock Christian University with an emphasis in Speech Communication and Broadcasting.