As Director of Customer Service for Lippert Components, Nicole leads customer service teams that serve a wide variety of customer segments in a growing RV and marine aftermarket arena. These teams support customer inquiries, including technical support, product fit and finish, service and aftermarket parts sourcing, third-party insurance administration, and national service support for field service divisions.
Nicole specializes in turning disjointed contact centers and service businesses into highly efficient and employee-engaged teams. She credits Salesforce as a key tool in accelerating the turnaround mission by promoting doubled efficiency gains within two years of implementation.
Nicole is the 2017 Salesforce Trailblazer Award Winner for Growth and serves on the Customer Advisory Board for Service Cloud. She and her husband are avid travelers and budding kayakers. She enjoys spending time with her family, friends, and her dog, Pinot.