Wednesday June 20 - Thursday, June 21, 2018 | The Mirage, Las Vegas, NV
Trailblazers for the Future is now a part of CCW University’s Future Leaders Certification Program.
Find out why the advent of AI and automation is changing the way that we interact with customers — and how you can bridge the agent training gap that it’s created.
Learn hiring best practices along with critical soft-tech skills to train agents for efficiently and effectively.

Work with customer service training experts to tackle real-life scenarios and create an action plan for contact center success.  



Discover the newest tools to onboard agents more quickly and get them up to speed with the latest technology, so they can deliver happier customer, and a high ROI.


Keep the conversation going to learn, innovate, and grow.