Wednesday June 20 - Thursday, June 21, 2018 | The Mirage, Las Vegas, NV
Trailblazers for the Future is now a part of CCW University’s Future Leaders Certification Program.
 
 
 
Myra delivers engaging, behaviour changing customer service workshops with Fortune 500 companies including McDonald’s, Coca Cola, Frito-Lay, Michelin, and more. She’ll introduce you to the required skills needed to deliver the best customer experiences, and how your call center employees affect these interactions.
 
With more than 25 years of contact center experience, Debi is a leader in innovative mindfulness techniques for employee retention. She crafted the STaTT method to keep customer service agents engaged, while increasing employee satisfaction — and company KPIs. Debi will introduce you to the art and science behind emotional intelligence, and how to prepare your agents to calmly address customer service issues with empathy and proficiency across any channel.
 
 
Keep keep the conversation going to learn, innovate, and grow.