Trailblazers for the Future

 
 

Get ready to meet the new era of customer service innovation.

The Fourth Industrial Revolution is changing how customers connect with your business. This complimentary workshop teaches managers the new rules of engagement for interacting with customers across any channel. Focusing on organizational behavior, soft skills, EQ, and business acumen, managers will walk away understanding how to manage the human side of service. You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.  
 

Connect with fellow Trailblazers.

Hear from innovative businesses like yours and learn how they’re addressing the common pain points you experience daily with your customers. Hear from Trailblazers and thought leaders and walk away with the research, best practices, and the tools you need to empower your contact center workforce.
 

Join the Service Trailblazer Community.

Keep the conversation going to learn, innovate, and grow.