Marketing Cloud, Trailhead...
Thursday, June 20 | London, England
At Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY
12:00pm - 4:00pm
Trailblazers for the Future
Get ready to meet the new era of customer service innovation.
The Fourth Industrial Revolution is changing how customers connect with your business. This complimentary workshop teaches managers the new rules of engagement for interacting with customers across any channel. Focusing on organizational behavior, soft skills, EQ, and business acumen, managers will walk away understanding how to manage the human side of service. You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.