Trailblazers for the Future

Thursday, June 20 | London, England
At Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY
12:00 p.m.–4:00 p.m.
 
 

Speakers

 

Nicole Sult, Director of Customer Experience, Lippert Components

As Director of Customer Service for Lippert Components, Nicole leads customer service teams to serve a wide variety of customer segments in a growing RV and marine aftermarket arena. These teams support customer inquiries, including technical support, product fit and finish, service and aftermarket parts sourcing, third-party insurance administration, and national service support for our field service divisions.

Nicole specializes in turning disjointed contact centers and service businesses into highly efficient and employee-engaged teams. Nicole credits Salesforce as a key tool in accelerating the turnaround mission by allowing for doubled efficiency gains within two years of implementation.

Nicole is the 2017 Salesforce Trailblazer Award Winner for Growth and serves on the Customer Advisory Board for Service Cloud. She and her husband are avid travelers and budding kayakers. She enjoys spending time with her family, friends, and her dog, Pinot.

 

Nicole Granucci, Senior Director, Product Marketing, Salesforce Service Cloud

Nicole Granucci leads Trailblazer Community programs for Service Cloud product marketing, where she focuses on customer community engagement and driving end user adoption. Nicole has over 20 years of marketing experience, specializing in CRM, community, loyalty, and advocacy marketing for B2B and B2C organizations. Nicole has led contact center training and operations for Visa and DirecTV and was the Head of Global Customer Marketing at Genesys. Nicole has a passion for CX and technology and holds six patents for her innovative work at Visa. A San Francisco native, Nicole has an MBA from the University of San Francisco, and currently resides in the city with her family.
 
 

Join the Service Trailblazer Community.

Keep keep the conversation going to learn, innovate, and grow.