The Fourth Industrial Revolution is changing how customers connect with your business. This complimentary workshop teaches managers the new rules of engagement for interacting with customers across any channel. Focusing on organizational behavior, soft skills, emotional intelligence (EQ), and business acumen, managers will walk away understanding how to manage the human side of service. You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.  
 
Hear from innovative businesses like yours and learn how they’re addressing the common pain points you experience daily with your customers. Learn from Trailblazers and thought leaders and walk away with the research, best practices, and the tools you need to empower your contact center workforce.
 
Keep the conversation going to learn, innovate, and grow.