Trailblazers for the Future

Thursday, July 26, 2018 | 1:00 p.m. - 4:00 p.m. | Intuit Inc., 5601 Headquarters Dr., Plano, TX
 
 

Topics

 

Customer Service in the 4th Industrial Revolution

We are in the digital age — one where channels like text, chat and social are the norm and AI is on the rise. The way we interact with customers has completely changed, find out how your contact center staff can stay up to date.
 

Creating Your Dream Content Center Workforce

Learn hiring best practices along with critical soft-tech skills to train agents efficiently and effectively.
 

Best Practices for the Digital World

Work with customer service training experts to tackle real-life scenarios and create an action plan for contact center success.
 

Your Agent Onboarding Toolkit

Discover the newest tools to onboard agents more quickly and get them up to speed with the latest technology, so they can deliver happier customer, and a high ROI.

 

 

Happy Hour with Fireside Chat (4:00 p.m. - 5:00 p.m.)

Meet Loren Lacy, Customer Care Strategy Leader, Intuit as he and his team share insights about Intuit’s path to turning their call center into a profit center.

 

 
 

Join the Service Trailblazer Community.

Keep the conversation going to learn, innovate, and grow.