Trailblazers for the Future
Customer Service in the 4th Industrial Revolution
Creating Your Dream Content Center Workforce
Best Practices for the Digital World
Your Agent Onboarding Toolkit
Discover the newest tools to onboard agents more quickly and get them up to speed with the latest technology, so they can deliver happier customer, and a high ROI.
Happy Hour with Fireside Chat (4:00 p.m. - 5:00 p.m.)
Meet Loren Lacy, Customer Care Strategy Leader, Intuit as he and his team share insights about Intuit’s path to turning their call center into a profit center.