Thursday, July 26, 2018 | 1:00 p.m. - 4:00 p.m. | Intuit Inc., 5601 Headquarters Dr., Plano, TX
 
 
 
We are in the digital age — one where channels like text, chat and social are the norm and AI is on the rise. The way we interact with customers has completely changed, find out how your contact center staff can stay up to date.
 
Learn hiring best practices along with critical soft-tech skills to train agents efficiently and effectively.
 
Work with customer service training experts to tackle real-life scenarios and create an action plan for contact center success.
 

Discover the newest tools to onboard agents more quickly and get them up to speed with the latest technology, so they can deliver happier customer, and a high ROI.

 

 

Meet Loren Lacy, Customer Care Strategy Leader, Intuit as he and his team share insights about Intuit’s path to turning their call center into a profit center.

 

 
 
Keep the conversation going to learn, innovate, and grow.