Nicole is a 2017 Salesforce Trailblazer Award Winner for Growth, and will share with you how in increasing the quality of customer interactions with Salesforce “we found that in two years, we doubled our efficiency. And adding new channels really supported our margin as we continued to grow.”

With more than 25 years of contact center experience, Debi is a leader in innovative mindfulness techniques for employee retention. She crafted the STaTT method to keep customer service agents engaged, while increasing employee satisfaction — and company KPIs. Debi will introduce you to the art and science behind emotional intelligence, and how to prepare your agents to calmly address customer service issues with empathy and proficiency across any channel.