Trailblazers for the Future

Thursday, October 10 | Tewksbury, MA
TimeTrade Offices, 100 Ames Pond Drive, Suite 100, Tewksbury MA 01876
8:00 a.m.–12:00 p.m.
 
 

Topics

 

Customer Service in the 4th Industrial Revolution

We are in the digital age — one when channels like text, chat, and social are the norm, and AI is on the rise. The way we interact with customers has completely changed. Find out how your contact center staff can best interact with customers and meet their expectations. 
 

Creating Your Dream Content Center Workforce

Learn hiring best practices along with critical soft-tech skills to train agents efficiently and effectively.
 

Best Practices for the Digital World

Work with customer service training experts to tackle real-life scenarios, understand how to address common issues such as de-escalation and employee motivation, and create an action plan for contact center success.  
 

Your Agent Onboarding Toolkit

Leverage Salesforce best practices and Trailhead to onboard agents more quickly and get them up to speed with the latest technology. Empower them to deliver best-in-class service resulting in happier customers and a high ROI.

Please complete this survey before the event so that we can customize the content to best suit your learning objectives.

 

 
 

Join the Service Trailblazer Community.

Keep the conversation going to learn, innovate, and grow.