Thursday, October 10 | Tewksbury, MA
TimeTrade Offices, 100 Ames Pond Drive, Suite 100, Tewksbury MA 01876
8:00am - 12:00pm
Trailblazers for the Future
Get ready to meet the new era of customer service innovation.
The Fourth Industrial Revolution is changing how customers connect with your business. This complimentary workshop teaches managers the new rules of engagement for interacting with customers across any channel. Focusing on organizational behavior, soft skills, emotional intelligence (EQ), and business acumen, managers will walk away understanding how to manage the human side of service. You will learn how to deliver connected, personalized, and empathetic interactions based on heightened customer expectations — and how to train your agents to do the same.