Trailblazers for the Future

Thursday, October 10 | Tewksbury, MA
TimeTrade Offices, 100 Ames Pond Drive, Suite 100, Tewksbury MA 01876
8:00 a.m.–12:00 p.m.



Julie O’Donnell, Director of Client Services, TimeTrade Services

Julie grew up in a small town in Massachusetts, where she still lives with her three teenage daughters and two dogs. After working as an integration engineer at Hewlett-Packard and compiling her own web browsers, she made a move into the world of technical support at Rational Software and loved it. Five years, two roller-hockey trophies, and a set of twins later, she bolted when IBM took over. After taking a break to raise kids, tossing one more into the mix, she ventured back to work doing medical billing and computer support for her sister-in-law’s medical practice. After learning the horrors of the American insurance system, she jumped back into technical support at TimeTrade in early 2012. Julie loves problem-solving, playing hacky sack with her team at work, doing ridiculously expensive wooden jigsaw puzzles in the winter with a great glass of wine, and building things outside all summer.

Michael Maoz, Senior Vice President of Innovation Strategy at Salesforce

Michael was one of the creators of the CRM space, beginning in Europe where he was a part of the first global CRM software company. Prior to Salesforce, Michael was a Distinguished Analyst at Gartner, Inc., where he was one of the founders of the CRM and CX practices and a Research Fellow. He has spoken at conferences on CX and Customer Engagement Strategies on five continents, and worked with Business Transformation and technology leaders of the world’s largest businesses and governments. He is a devoted dad, and is an avid cyclist, hiker, traveler, reader and community volunteer.

Mercedes McAndrew, Sr. Product Marketing Manager, Salesforce Service Cloud

Mercedes is a Product Marketing Manager focused on Service Cloud event strategy and community marketing. With a global lens, Mercedes helps amplify the voice of the customer to evolve the Service Cloud business through execution of programs such as the Service Cloud Customer Advisory Board and now the Trailblazers for the Future.  

Prior to Salesforce, Mercedes worked in the start-up world at various companies such as Ditto, a social app geared around intent, which was acquired by Groupon in 2012, and Hunch, a site that set out to create a taste graph of the internet, connecting every person to every entity on the internet and measuring their affinity for that entity. Hunch was acquired by Ebay in 2009.


Imran Abbasi, Associate Product Marketing Manager, Salesforce

Imran Abbasi is an Associate Product Marketing Manager at Salesforce. With over 10 years of experience in content development, Imran's proven ability to identify opportunities and create systemic programs that scale for our customers is best in class. Prior to joining the Service Cloud PMM team, Imran relied on his instructional design and marketing background

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